FAQS

1.About quotation sheet?
please advise us the product's item no. or pict., quantity you are interested in, then we will offer the price by e-mail or by Fax in 24 hours.

2.How to get a sample?

We have to receive your payment for samples generally as well as the shipping charges and then send samples to you. We will reduce the cost of sample after our customer confirmed the order. but if you are our old customer ,we can send the sample to you first and debit your account in the next transaction.

 

3.How to make a OEM sample?
Customize OEM sample with your logo and design, logo setup charge us$30/color,

OEM sample leadtime: within 5-7 days .

 

4. How to order?
1. After communication, both buyer and vendor make agreement on Product Details, Packaging, Purchasing Quantity, Unit Price, Trade Terms and Terms of Payment
2. Buyer send official P.O.(Purchasing Order) or Vendor send official P.I.(Proforma Invoice) with detailed condition and terms.
3. When all terms and conditions of the document are confirmed by buyer and vendor, both parties sign on the document, and both keep a copy of it as a Legal Contract
4. Proceed the order by both parties following the stipulation binded in the document
5. For FOB terms, shipping forwarder can be assigned by either of the two parties
6. You (buyer) will settle order payment as confirmed payment terms
7. We (vendor) will delivery the goods by the confirmed delivery time, following the binded trade terms.

5.How long time for production?
For mature popular products, we have large material in stock, could make delivery only within 10 days , other products approximate 15-20 days for quantity 3000pcs.

6.How to arrange delivery if you do not have forwarder here in shenzhen ?
For small quantity total weight less than 50kilos , we will suggest use express
More than 50 kilos, you could consider by sea or air
We could check the freight and send you together with the quotation for your reference if you need
Shipment leadtime:
Express: 5-7 days to door
By Air: 5-7 days to airport
By Sea: 20-25 days to seaport

7.Warranty?
Within 12 months , can be repaired by us without any cost ;Within 24 months , can be repaired by us with cost of component . We may replace unqualified products with qualified ones on following order after receiving buyer''s unqualified products.

 

8.What’s the Terms of payment?
We only accept T/T payment in advance for mass order.Paying 30% deposit in advanced, and then paying the balance 70% before deliverying the goods!
For sample costs we can accept WESTERN UNION.

9.After Sales Service?
we have after sale service department for our customer,we will have your cherish feedback then to be better. All our products are guaranteed for one and a half years. Exchanging is available for any problem within 3 month, and free repair is available within six months after that.